Our refund policy has been devised to describe the circumstances under which Infizius will give a refund, the process for claiming a refund, and the responsibility of Infizius in the cases resulting in such a claim. By enrolling for any of our services, you are affirming that you accept and agree with all the terms and conditions defined in the refund policy.

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Coverage & Scope

  • Our refund policy includes the refunds by Infizius or a website owned and managed by Infizius, a software development & digital marketing company.
  • This policy does not have any liability for companies that are not owned or controlled by Infizius or for persons not employed or managed by Infizius. 

Complaint Filing 

  • At Infizius, software development & digital marketing company, we take every project with the final product insight. It is as much our responsibility as the customers. So, we believe that every attempt should be performed to reach a mutually acceptable solution in case of any situation where displeasure regarding services comes, only when things are entirely out of hand that a refund should be considered.
  • Our ultimate objective is to go to a mutually acceptable resolution. Even later, in case you are not satisfied and think about going for a refund application, we request that you take out some valuable minutes to write to us at bdm@infizius.com for a final dialogue before asking for a refund.
  • Only if we can’t reach a common ground with you after talks should a refund claim be filed.
  • peacefully

Acceptability for refund

At Infizius, software development & digital marketing company, every project is valuable to us, and we make sure that we manage each project with complete care and professionalism. We strive to provide the results as per the terms and conditions of the offer. However, notwithstanding every measure, if the customer is not convinced with the results and wants to go for the conflict determination process, we hold refund applications as per the subsequent program in which our services and refund policy associated with each service is very distinctly noted:

Website/ App/ Game Development
  • Complete refund: If a project has not been started or if the initial design style has not been confirmed. The Full Refund policy will be applicable after receive the advance payment date, and it will take 180 days to refund the amount.
  • Partial refund: In case of failure to deliver according to our delivery policy after affirming the initial design. The partial refund will be in symmetry to work completed.
  • No refunds: If the project has been developed and uploaded on the server.
Graphics Design
  • Complete refund: If the project has not been begun or the beginning design style has not been confirmed.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in symmetry to work accomplished.
  • No refunds: If the project has been finished or service is already provided.
Digital Marketing
  • Digital marketing packages are not refundable, but the client can cancel a project by giving written notice 30 days in advance.
  • Complete refund: If the project has not been started.
  • No refunds: If the project has been finished or service is already provided. 
Web programming
  • Complete refund: If the project has not been started.
  • There is an agreement for every web programming project. However, if there is no agreement and no explicit discussion of the refund policy, the following delivery policy will hold.
  • A partial refund will be proceeded as per the service provider’s judgment if we fail to finish the project as per the delivery policy and contract of agreement. The amount will be calculated by Infizius, taking into account the proportion of the project developed and the proportion yet to be created as per the pre-planned expanse of the project.
Committed Hiring 

Infizius’s delivery commitment is liable to: 

  • Complete refund: If designer/ programmer/ content writer/ SEO expert or any other resource or staff has not started working on the project. 
  • Proportionate refund: As per the amount of work done, the client selects to cancel the project.
  • No refund: There is no refund for the time that the services have already been given. If the customer is not convinced with any level of work, he must immediately notify our project manager and ask for any refunds for the work loss. At a later date, any negotiations will not be considered.
Application of the Delivery Policy

Infizius’s delivery commitment is liable to: 

  • A project is not supposed to be void unless the agreed-upon amounts are clear.
  • There is no refund policy applies if the necessary data for successfully completing the project are not provided to us at the conventional time. In case of failure or delay in project completion due to inappropriate communication from the customer, it cannot be attributed to Infizius.
  • If the information given by the customer is incomplete or complete details on the project are not given at the initiation of the project, Infizius is not subject to follow its delivery or refund commitments.
  • There is no outline for a refund for delivery delay under any circumstances until an agreement is signed with a penalty clause for delay in delivery.
Limitation of Liability

Infizius’s liability is certain by the worth of the part of the project (as per our offer), which remains unfinished at a given point in time. Infizius isn’t committed for losses due to the services provided/ not provided or the delay in the same at any point in time. The possibility of to refund is applicable only if the customer has canceled the project, and such cancellation has been delivered to Infizius in writing.

Refund Procedure

The partial refunds will be processed and sent within 180 business days from the cancellation date and will be made using the payment method agreed upon at the project’s initiation, i.e., refund by credit card or refund by check.

The total refunds will be processed and sent within 50 business days from the cancellation date and will be made using the payment method agreed upon at the project’s initiation, i.e., refund by credit card or refund by check.

Modifications

Infizius may, at any time, without earlier announcement under its individual discretion, alter this policy from time to time. Therefore you are requested to review this policy regularly. Your sustained use of the Infizius website automatically signifies your acceptance of the same thereof after any such alterations.

Reach us about our refund policy

If you have inquiries or recommendations about our refund policies, politely email us at bdm@infizius.com